Terms

Who does what

• The operator you choose runs your safari. Your trip is an agreement between you and that operator.
• PickMySafari runs this site, checks operators' licences before they can bid, and holds your deposit until the operator confirms your trip.
• We do not run safaris ourselves.

For travellers

• Sending a request is free and commits you to nothing.
• The price guide on each safari is a guide. Your price is the bid you accept.
• You confirm a booking by accepting a bid and paying a deposit of 20% of the total to PickMySafari.
• You pay the balance to the operator, as agreed with them.
• Tell operators anything that affects the trip in your request: children's ages, health needs, diet.
• We recommend travel insurance.

Deposits and refunds

• If the operator cannot run the trip as they bid it, we refund your deposit in full.
• If you cancel before the operator has confirmed your lodges, we refund your deposit in full.
• If you cancel after that, the operator's cancellation terms apply. Ask the operator for them before you pay.

For operators

• You must hold a current Tourism Regulatory Authority licence and keep your vehicles insured.
• A bid is an offer you are ready to honour: the price, vehicle, lodges and inclusions you state.
• Your bid price includes our commission of 10% of the booking value. It is taken from the deposit, and you owe nothing if you do not win.
• Do not ask travellers to book or pay outside PickMySafari for a request you received here.

Our responsibility

We check licences and take care in choosing operators, but we cannot promise how a trip will go. The operator is responsible for the safari itself, including transport, guiding and accommodation.

Changes and law

We may update these terms and will change the date above when we do. They are governed by the laws of Kenya.